SHIPPING & DELIVERY
Shipping & Delivery
Welcome to our Shipping & Delivery page. Here, you’ll find everything you need to know about processing times, shipping methods, and delivery expectations. If you can’t find the information you’re looking for, feel free to contact us via our contact form or email us at: info@felliniclo.com
General Shipping Policy
Where are orders shipped from?
All orders are shipped directly from the Netherlands.
Do you offer worldwide shipping?
Yes, we offer fast worldwide shipping.*
Is my shipment insured?
All orders are shipped with Track & Trace and are insured during transit.**
Will I receive a tracking link?
Yes. Once your order has been processed by the shipping carrier, you will receive an email with your tracking details.
Please note that it may take a few hours for the tracking information to become active.
Can I track my order?
You can use the link provided in your email to follow your shipment and view the estimated delivery date.
Can I change or cancel my order after placing it?
Due to our automated fulfillment process, it is not possible to cancel, modify, or change your address once an order has been placed.
If you notice an error in your address, please contact our customer support as soon as possible.
On which days are orders delivered?
Deliveries are made from Monday to Saturday.
Taxes & Duties
Will I have to pay import duties or customs fees?
All orders are shipped from our distribution partner in the Netherlands (EU).
This means that customers within the European Union do not incur any import duties or customs fees.
What is the estimated delivery time?
The estimated delivery time is 4–6 working days.
Can delivery take longer?
While we aim to deliver within the stated timeframe, customs procedures may occasionally cause slight delays.
Are import duties and taxes included in the price?
Import duties, taxes, and customs fees are not included in the item price or shipping cost. These charges are the responsibility of the customer and may vary depending on your country’s laws and regulations.
How can I estimate these additional costs?
We recommend contacting your local customs office for an accurate estimate before placing your order.
Important for UK customers
For orders above £135, additional import duties may be charged by HMRC upon arrival.
Will I have to pay import duties or customs fees?
For orders shipped outside the European Union, import duties and/or customs fees may be applied by your local government. These charges are not included in the order total and remain the responsibility of the customer and are not covered by Fellini.
When do I pay these fees?
Any applicable duties or taxes are typically charged upon delivery by the local customs authority or carrier.
How can I check these costs in advance?
If you would like clarity on potential charges, we recommend contacting your local customs office prior to placing your order.
Delivery Problems
Are shipments insured?
Yes, all shipments are insured during transit for your peace of mind.*
What should I do my order is delayed?
If your order is taking longer than expected, we recommend checking your tracking details for the most up-to-date delivery status.
1. Shipment status: Delivered
If your parcel is marked as delivered, please check with household members or neighbors.
If you cannot locate it, contact our support and we will start an investigation (up to 2 weeks, avg. 4 days).
2. Shipment status: No updates / error
If tracking hasn’t updated for 5–10 days or shows an error, contact the carrier or our support team.
We can start an investigation (up to 2 weeks, avg. 3 days).
3. Shipment status: Returned to sender
If your parcel is returned, please contact us. We will investigate and reship your order.
Important information:
Incorrect address
We are not liable for orders delivered to an incorrect address provided by the customer.
Worldwide shipping
What are the shipping costs?
Shipping to the Netherlands is €6.95.
Is there free shipping available?
Yes, we offer free shipping on all orders above €100.
What is the delivery time?
Orders are typically delivered within 1–2 business days.
What are the shipping costs?
Shipping to the Belgium is €6.95.
Is there free shipping available?
Yes, we offer free shipping on all orders above €100.
What is the delivery time?
Orders are typically delivered within 1–2 business days.
What are the shipping costs?
Shipping to the Germany is €6.95.
Is there free shipping available?
Yes, we offer free shipping on all orders above €150.
What is the delivery time?
Orders are typically delivered within 2–3 business days.
What are the shipping costs?
Shipping to the France/ Monaco is €6.95.
Is there free shipping available?
Yes, we offer free shipping on all orders above €150.
What is the delivery time?
Orders are typically delivered within 4–6 business days.
What are the shipping costs?
Shipping to the Spain is €10.95.
Is there free shipping available?
Yes, we offer free shipping on all orders above €150.
What is the delivery time?
Orders are typically delivered within 4–6 business days.
What are the shipping costs?
Shipping to the Spain is €10.95.
Is there free shipping available?
Yes, we offer free shipping on all orders above €150.
What is the delivery time?
Orders are typically delivered within 4–6 business days.
What are the shipping costs?
Shipping to the Austria is €10.95.
Is there free shipping available?
Yes, we offer free shipping on all orders above €150.
What is the delivery time?
Orders are typically delivered within 4–6 business days.
What are the shipping costs?
Shipping to the United Kingdom is €12.95.
Is there free shipping available?
Yes, we offer free shipping on all orders above €200.
What is the delivery time?
Orders are typically delivered within 4–6 business days.
What are the shipping costs?
Shipping to the rest of Europe is €12.95.
Is there free shipping available?
Yes, we offer free shipping on all orders above €200.
What is the delivery time?
Orders are typically delivered within 6–8 business days.
What are the shipping costs?
Shipping to the UAE is €24.95.
Is there free shipping available?
Yes, we offer free shipping on all orders above €300.
What is the delivery time?
Orders are typically delivered within 6–8 business days.
What are the shipping costs?
Shipping to the Asia & Middle East is €38.95.
Is there free shipping available?
Yes, we offer free shipping on all orders above €350.
What is the delivery time?
Orders are typically delivered within 6–8 business days.
What are the shipping costs?
Shipping to the Australia is €38.95.
Is there free shipping available?
Yes, we offer free shipping on all orders above €350.
What is the delivery time?
Orders are typically delivered within 8–10 business days.
What are the shipping costs?
Shipping to the Rest of the World is €49.95.
Is there free shipping available?
Yes, we offer free shipping on all orders above €500.
What is the delivery time?
Orders are typically delivered within 8–10 business days.
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FAST DELIVERY WORLDWIDE
Secure, tracked shipping to your door. Free delivery from € 100
BUY NOW, PAY LATER
Pay within 30 days with Klarna. Try it at home. Decide with confidence.
100-DAY TO RETURN
Return within 100 days. Simple, straight forward and hassle-free.
FAST DELIVERY WORLDWIDE
Secure, tracked shipping to your door. Free delivery from € 100
BUY NOW, PAY LATER
Pay within 30 days with Klarna. Try it at home. Decide with confidence.
100-DAY TO RETURN
Return within 100 days. Simple, straight forward and hassle-free.